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AcuDose Support (14.6)

AcuDose Support (14.6) - Policies, Clinical, UWHC Clinical, Department Specific, Pharmacy, Acudose

14.6

POLICY & PROCEDURE





Effective Date:

February 2003

⌧Pharmacy Policy Manual
Chapter: AcuDose
 Operations Procedure Manual
Chapter:

Policy or Procedure:
14.6
 Original
⌧Revision 9/10
Page 1
of 2
Title: AcuDose Support and Coordination
with UW Information Systems



I. PURPOSE: To establish a system for support with McKesson and UWHC Information
systems when installing a new cabinet or handling other issues.

II. PROCEDURE:
A. Data Jack requests.
1. When a new location for a cabinet is established Pharmacy will request data
jack installation, and forward location and room number for data jack to
Information Systems (IS).
2. Pharmacy will request installation in advance.
3. IS will activate data jack and test it to make sure it is live.
4. IS will communicate when data jack is installed to Pharmacy include the jack
number.
B. MAC address to Pharmacy so an IP address can be assigned.
1. When an AcuDose cabinet is shipped, McKesson will communicate a MAC
address to Pharmacy.
2. Prior to installation Pharmacy will forward MAC address to IS who will
create an IP address.
3. Pharmacy will send McKesson service representative IP address when
assigned one week before installation.
C. The opening of a unit after remodel.
1. When the date of opening is known, Pharmacy will communicate this to IS.
2. IS will request data jack re-activation be completed 1 week prior to opening.
D. Communication between UWHS and McKesson when swapping out hardware or
installing new hardware.
1. All work to install new hardware, except for emergency repairs, will be done
between the hours of 0800 and 1700.
2. McKesson will coordinate in advance an acceptable date for all planned
updates between McKesson and UWHC.
3. Nature of work should be communicated to all pharmacy, nursing, and IS staff
associated with McKesson Automation.
4. Emergency situations will be coordinated as best as possible.
a. At the earliest time of day when it is suspected that hardware will
need to be replaced, the McKesson service representative will call
the UWHC Help Desk (265-7777) and ask to have the AcuDose
Support Group on-call paged.
b. The McKesson service representative will review the problems and
issues with the on-call group analyst that may require IS support.

POLICY & PROCEDURE





Effective Date:

February 2003

⌧Pharmacy Policy Manual
Chapter: AcuDose
 Operations Procedure Manual
Chapter:

Policy or Procedure:
14.6
 Original
⌧Revision 9/10
Page 2
of 2
Title: AcuDose Support and Coordination
with UW Information Systems




E. Changing IP address
1. Any changes to an IP address needs to be communicated to McKesson and
Pharmacy so this information can be updated in the database.
2. Coordinate in advance between IS, McKesson, and Pharmacy.
F. Calls to the IS department for AcuDose related problems.
1. All support calls for AcuDose should first be made to McKesson by the
appropriate user by calling 1-800-700-8737 (1-800-700-USER).
2. McKesson will walk user through fix, or will send a service representative on
site to correct problem.
3. McKesson will contact UWHC IS department only if needed for support
issues.
a. At the earliest time of day when it is suspected that IS Support will
be needed, the McKesson service representative will call the UWHC
Help Desk and ask to have the AcuDose Support Group on-call
paged.
b. The McKesson service representative will review the problems and
issues with the on call group analyst that may require IS support.



III. COORDINATION:
A. AUTHORED BY: Brad Ludwig, MS., RPh.
B. REVIEWED BY: Pharmacy Operations Committee
C. COMMITTEE APPROVAL BY: Pharmacy Operations Committee



Approved By: ____________________________


Date: ____________