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Charge Router Change Management Procedure (HL-001-PRO)

Charge Router Change Management Procedure (HL-001-PRO) - Policies, Administrative, UWMF, UWMF-wide, Health Link, Health Link Procedures

HL-001-PRO


Administrative Departmental Procedure
This department-specific procedure applies to the operations and staff of the Information Services
Department of the University of Wisconsin Hospitals and Clinics Authority as integrated effective July 1,
2015.

Policy Title: Charge Router Change Management
Policy Number: HL-008-PRO
Effective Date: 4/19/2016
Chapter: NA
Version: Revision

I. PURPOSE
This procedure defines the steps for maintenance of the Charge Router, including who can
request, approve, and implement changes to it, and how those changes are made.

II. DEFINITIONS (optional)
NA

III. POLICY ELEMENTS
This procedure supports the following policy:

Charge Router Change Management Policy (HL-008-POL)

IV. PROCEDURE
1. Prior to submission, the requestor or key application contact must have communicated the
request to the applicable teams for assessment and approval.
2. Once the change is approved, the request for change to the Charge Router is submitted
through an IS service request to the UW Health Charge Router Analyst for review and
validation.
3. If there are questions, the requestor and application owners are consulted to obtain
clarification on a request and/or ensure there would be no adverse effects from implementing
the request.
4. The change is implemented in the appropriate test environment(s) by the UW Health Charge
Router Analyst.
5. The requester and/or analyst verify, test, and approve the change before it is moved to
production (PRD) by the UW Health Charge Router Analyst.
6. If the request is not approved/validated, or does not achieve the intended results, the UW
Health Charge Router Analyst communicates the reason to the requestor, along with other
possibilities or alternative solutions. The requestor or UW Health Charge Router Analyst may
assign the IS service request to other Analysts, as appropriate.
7. After the UW Health Charge Router Analyst moves the change to PRD, the Charge Router
Analyst (or other Analysts) follows up with the requestor to validate the change.



V. FORMS (optional)
NA

VI. REFERENCES


Health Link Charge Router Workflow


VII. COORDINATION

Sr. Management Sponsor: VP – Patient Business Services
Author: Patient Business Services – Charge Capture
Reviewer(s): Health Link Technical Leaders

Approval Committee: Health Link Technical Leaders

SIGNED BY:
UW Health CIO

Revision Detail:

Effective Date Next Review Summary of Changes Change Authors
4/19/2016 4/19/2017 Annual review/revision.
A. Stewart, A. Armstrong, J. McClain,
E. Bakkum
11/3/2014 11/3/2015 Initial release. A. Stewart, A. Armstrong, J. McClain