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Policies,Administrative,UWHC,Department Specific,Pharmacy,Administration

Pharmacy Administrator On Call (1.10)

Pharmacy Administrator On Call (1.10) - Policies, Administrative, UWHC, Department Specific, Pharmacy, Administration

1.10

POLICY & PROCEDURE





Effective Date:

September 2002
 Pharmacy Policy Manual
Chapter: Administration
Operations Procedure Manual
Chapter:

Policy #: 1.10

Original
 Revision 5/14
Page 1
of 2
Title: Pharmacy Administrator On Call


I. PURPOSE: To define the role and responsibilities for both inpatient and ambulatory
pharmacy administrators on call.

II. POLICY: There shall be a designated member of the pharmacy administrative staff, both
inpatient and ambulatory, on call every day of the week. At all times the inpatient pharmacy
administrator on call will respond to pages from the Hospital Incident Command Center (HICS)
and lead pharmacy department response to other emergency, crisis or disaster situations.
Additional responsibilities during time periods outlined below include adjustment of pharmacist
staffing due to unexpected pharmacist absence and triage of other identified issues, as needed.
The on call schedule will rotate between the administrative staff.

III. PROCEDURE:
A. Duration of pharmacy administrator on call coverage
1. Coverage begins at 1500 on Thursday and continues through 1459 on the
following Thursday.
2. Pharmacy administrator on call will resolve staffing issues and other issues during
weekend coverage time from 1700 Friday through 0800 Monday (or day after a
holiday). During non-weekend and non-holiday times, the pharmacy
administrator on call will only respond to HICS pages or other
disaster/emergency situations; all other pages will be forwarded to the appropriate
pharmacy manager. Pharmacy managers directly responsible for areas in which
issues arise will resolve issues for Tuesday or second day after a holiday.
3. Should a change in coverage be required at any point during the week, it will be
the responsibility of the manager on call to forward the on call pager to the
covering pharmacy administrator.
B. The pager will be forwarded to the oncoming pharmacy administrator on call by 1500
on Thursday afternoon.
C. The oncoming pharmacy administrator on call should complete the following tasks on
Friday afternoon or the day before a holiday.
1. Review current and projected patient census.
2. Each manager should identify any pertinent information from their respective
areas which may impact pharmacy services during the weekend hours and
forward these to the pharmacy administrator on call.

POLICY & PROCEDURE





Effective Date:

September 2002
 Pharmacy Policy Manual
Chapter: Administration
Operations Procedure Manual
Chapter:

Policy #: 1.10

Original
 Revision 5/14
Page 2
of 2
Title: Pharmacy Administrator On Call


D. General points to consider in adjusting pharmacy staffing to meet patient care needs
1. Anticipated admissions/discharges – call 3-8775 admissions or page nursing
supervisor (pager # 7576).
2. Determine if extra technician or pharmacist help available. Review pharmacist
and technician staffing and training schedules.
3. Work with resident on-call for technician staffing assistance (pager #7951).
4. Determine if there are other managers, residents, or pharmacists onsite who could
aid in assessing workload.
5. Refer to the departmental policy on triaging technician sick calls (policy 1.9).
6. Suggested problem solving strategies for managing unscheduled pharmacist
absences include: asking staff to stay late or arrive early, arranging for cross-
coverage as workload allows, calling in extra staff, and resident coverage.
7. The work day following a weekend or holiday, notify all managers and
pharmacist scheduling office staff of any staffing adjustments and unscheduled
absences from the on call time period.
E. Pharmacy administrator on call responsibilities for non-weekends or non-holidays
1. The primary responsibility of the inpatient pharmacy administrator on call will be
to respond to pages from the HICS. Refer to Pharmacy Policy 1.21 on External
Disaster and Multiple Victim Trauma Response Plan which outlines the specific
responsibilities.
2. Respond to other pages received and forward to the appropriate pharmacy
manager, if needed. Pages should be minimal as pharmacy personnel should page
the primary manager overseeing their area.
3. Forward pharmacist sick calls to the appropriate manager.

IV. REFERENCES AND RELATED POLICIES, PROCEDURES
A. Policy 1.21 External Disaster & Multiple Victim Trauma Response Plan
B. Policy 1.7 Administrative Standards, including policies & procedures referenced
within this policy
C. Policy 1.9 Management of Technician Sick Call


Approved By: ____________________________
Director of Pharmacy Services

Date: ________________