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Communication During Weekend and Holiday Coverage (4.39)

Communication During Weekend and Holiday Coverage (4.39) - Policies, Administrative, UWHC, Department Specific, Nursing Administrative, Personnel

4.39

POLICY & PROCEDURE





Effective Date:
April 1, 2015

Administrative Manual
Nursing Manual
 Other _______________

Policy #:
4.39

Original
 Revision

Page 1
Of 2

Title:
Communication During Weekend and
Holiday Coverage


I. PURPOSE:
A. To provide clear lines of communication, responsibility, and accountability for Nurse
Managers, Nursing Coordinators, and Nursing Administrators when providing weekend
and holiday coverage.

II. POLICY:
A. UW Hospital and Clinics is a 24-hour per day and 7 day per week operation. Directors,
Coordinators, and Nurse Managers all share the responsibility of being available on
weekends and holidays to respond to clinical and management needs. Visibility is an
important component of our management plan to facilitate effective patient care and staff
satisfaction. It is the responsibility of all Nurse Managers and Nursing Directors to
coordinate coverage for times of unavailability; it is their accountability to update and
maintain their availability status via the paging system.

III. RESPONSIBILITY:
A. Nursing Coordinator: The Nursing Coordinator (all shifts) assumes on-site responsibility
for administrative issues and coordination of staffing decisions between the Inpatient
Units for the Department of Nursing and Patient Care Services. Responsibilities include:
1. Gather information and assist with staffing issues between and among the Nursing
Units; assure that sharing staff between and among nursing units occurs when
possible
2. Provide report to the oncoming Nursing Coordinator on staffing and patient care
issues
3. Provide on-site emergency supervision to Inpatient Nursing Units in the absence
of their Nurse Managers and until they return to the hospital
4. Contact Nursing Directors and Nursing Administrator on-call as needed for
notification of critical incidents on personnel, patient care, and other issues
5. Contact Clinical Social Worker on-call as needed
B. Nursing Administrator On-Call: There is a Nursing Administrator on-call at all times
who may be reached by phone or pager. The Nursing Administrator on-call is a Nursing
Director. The Nursing Administrator serves as a consultant and resource to the Nurse
Managers and to the Nursing Coordinators and should be informed of critical incidents
involving patient care or personnel issues.


POLICY & PROCEDURE





Effective Date:
April 1, 2015

Administrative Manual
Nursing Manual
 Other _______________

Policy #:
4.39

Original
 Revision

Page 2
Of 2

Title:
Communication During Weekend and
Holiday Coverage


IV. Notification of Nursing Directors in the Event of a Hospital Emergency:
A. All nursing directors are automatically paged by the Paging Office for the following
conditions:
1. Internal Disasters
2. External Disasters
3. Tornado Warnings
4. Bomb Threats
B. EXCEPTION:
1. Red Alerts only, will be paged to the Nursing Administrator On-Call. If directed
by the Administrator On-Call or the Nursing Coordinator, the paging office will
page all other Nursing Directors on our list. This approach will avoid notification
of all for minor occurrences (i.e. burnt toast), but will enable an effective
notification when fires more serious in nature occur.
C. Pages and calls to home or office will be carried out as follows:
1. Monday through Friday, 8:00 am-5:00 pm (excluding holidays), directors will be
paged. The office of the Senior Vice President Nursing and Patient Care Services
will be called.

V. REVIEWED BY:
A. VP, Associate Chief Nursing Officer, March 2015
B. Director of Nursing Operations Support, March 2015
C. Nursing Administrative Policy and Procedure Committee, March 2015


SIGNED BY:

Beth Houlahan, MSN, RN, CENP
Senior Vice President Patient Care Services,
Chief Nursing Officer