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Spiritual Care (7.12)

Spiritual Care (7.12) - Policies, Administrative, UWHC, Department Specific, Nursing Administrative, Misc.

7.12

POLICY & PROCEDURE





Effective Date:
July 1, 2017

Administrative Manual
Nursing Manual
 Other _______________

Policy #:
7.12

Original
 Revision

Page 1
Of 4

Title:
Spiritual Care


I. PURPOSE

To establish guidelines for the provision of spiritual care for patients, families and staff of UW
Health.

II. POLICY

UW Health is committed to caring for the whole person, body, mind and spirit. Learning what
gives meaning to peoples’ lives is central to understanding spiritual needs. Spiritual needs can be
assessed and met by UW Health Spiritual Care Services (SCS) staff, other spiritual caregivers or
involved staff. Efforts will be made to accommodate the patient's spiritual practices and values in
ways that enhance a person's whole being, and that do not hinder medical treatment.

III. PROCEDURE
A. When to Call a Chaplain
1. A chaplain can be counted on to be a supportive, caring presence during times of
transition. These times include when a patient or loved one:
a. Is facing a major health care or treatment decision.
b. Is involved in a traumatic or emergency situation.
c. Is anxious or afraid about a medical procedure or discharge.
d. Needs comforting at the end of life and at time of death.
e. Requests prayer, scripture, the sacraments, or other healing rituals.
f. Wants help identifying resources of faith.
g. Is exploring life's meaning as a result of their health crisis.
h. In addition to supporting patients and their families, chaplains may also be
called at any time for the support of staff.
B. What to Expect From a Chaplain:
1. You can expect a chaplain to:
a. Function as an integral part of the interdisciplinary care team and work
with other caregivers to meet spiritual, religious and emotional needs
b. Build an environment of healing and learning.
c. Attend patient-care rounds and conferences whenever possible.
d. Respect the diversity of religious faiths, culture and ethnic history and
spiritual practices of individuals who come to UH/AFCH.
e. Strive to identify and work with the patient's own faith resources and

POLICY & PROCEDURE





Effective Date:
July 1, 2017

Administrative Manual
Nursing Manual
 Other _______________

Policy #:
7.12

Original
 Revision

Page 2
Of 4

Title:
Spiritual Care


spiritual practices in order to promote healing and well-being. This may
include contacting a member of the patient's faith community.
f. Respect the patient's spirituality and faith beliefs, and not seek to impose
the chaplain's own beliefs, or proselytize patients to a particular faith belief
system.
g. Assist community clergy to enhance their ministry to their parishioners by
providing appropriate and accurate information and education.
h. Be available for staff consultation regarding spiritual care.
i. Be available to assist patients in completing an Advance Medical
Directive, and to serve as a witness for patient signatures.
j. Provide in-service training to various members of the health care team in
the area of spirituality, spiritual assessment and grief. Chaplains can also
assist in other appropriate educational venues.
k. Provide debriefing counseling in response to critical incidents.
C. Contacting Chaplains
1. University Hospital (UH) /American Family Children’s Hospital (AFCH)
Spiritual Care Services
a. Spiritual Care Services (SCS) provides 24-hour coverage/chaplain
availability for pastoral intervention, crisis response, urgent and emergent
situations and consultations.
b. The monthly On Call schedule is kept in the (Spiritual Care) Services
office (608-263-8574) and the Telecommunications Department (608-262-
2122).
c. All Chaplains carry a pager while on duty. Emergency requests should
always be made by paging to the chaplain on call via the
Telecommunications Department or by calling the SCS office during
business hours (Monday-Friday, 8:00am-4:30pm). Non-emergency
requests can be made by:
A. Contacting the SCS Office at 608-263-8574; Monday-Friday,
8:00am-4:30pm. Voice mail is available 24/7 and is checked
regularly during normal business hours.
B. Request through the Electronic Order Request. This goes directly
to the Spiritual Care Services office. Do not use the Electronic
Order Request when a quick response time is required.
C. Paging the Chaplain assigned to the inpatient unit directly

POLICY & PROCEDURE





Effective Date:
July 1, 2017

Administrative Manual
Nursing Manual
 Other _______________

Policy #:
7.12

Original
 Revision

Page 3
Of 4

Title:
Spiritual Care


D. Paging the On Call Chaplain
2. The American Center (TAC) Spiritual Care Services
a. Spiritual Care Services (SCS) is available Monday-Friday 8:00am-
4:30pm. The TAC Chaplains carry a pass around pager and can be paged
during these hours. The Chaplains provide coverage across the continuum
of care at TAC.
b. Non-emergency requests can be made by:
i. Contacting the SCS office at 608-440-6373
ii. Request through the Electronic Order Request. This goes directly
to the Spiritual Care Services office. Do not use the Electronic
Order Request when a quick response time is required.
iii. Paging the Chaplain
D. Assessing Spiritual and Faith Needs
1. SCS Chaplains assess patient and family spiritual/religious needs and work with
other clinical staff to integrate the assessment into the patient's health-care plan.
2. Chaplains provide the appropriate spiritual care for patients and/or will coordinate
the provision of spiritual care with the appropriate person or faith community.
E. Documentation
1. SCS Chaplains provide documentation of their patient/family interaction,
including specific spiritual care provided as appropriate in the medical record.
2. The chaplain maintains confidentiality, particularly in cases of religious
confession.
F. Other Hospital and Community Resources and Spiritual Information
1. SCS keeps a variety of resources and information on hand to assist in meeting the
needs of diverse faith communities.
a. Bibles are available on all inpatient units and can be accessed by
contacting a Chaplain. Different versions of the Bible are available from
SCS. Bibles in a limited number of foreign languages are also available.
b. SCS also maintains a small library of religious books representing
different faith traditions.
c. Spiritual and Devotional Literature is available in the Hospital Chapel
(AFCH). Wholesale distribution of religious pamphlets and literature of
solicitation without authorization of SCS is not permitted. All literature
distributed by the service must be marked with a SCS label or stamp.
2. Chaplains provide care to meet specific patient and family needs or seek religious

POLICY & PROCEDURE





Effective Date:
July 1, 2017

Administrative Manual
Nursing Manual
 Other _______________

Policy #:
7.12

Original
 Revision

Page 4
Of 4

Title:
Spiritual Care


leaders in the community appropriate to the patient's faith tradition. Chaplains also
offer: Baptism, Holy Communion (Eucharist), Blessing, Commendation of the
Dying, and other services tailored to the particular needs of patients and family.
Sacrament of the Sick may be available for Catholic patients if death is imminent.
a. At The American Center, sacraments such as Baptism, Holy Communion
(Eucharist), and the Sacrament of the Sick will be based on the availability
of the local catholic clergy. Chaplains can assist patients and families in
contacting appropriate local clergy to meet these needs.
3. Chapel: Patients, family and staff have access to the Hospital Chapel (in AFCH)
for private meditation and in coordination with SCS for special services or
gatherings.
4. Worship Services: Catholic Mass is offered during the week and on Sundays
when the Catholic Priest is available. All patients, families, visitors and staff are
welcome to attend the services.

IV. REFERENCES:
A. Joint Commission on Accreditation of Health Care Organizations 2005
B. Joint Commission on Accreditation of Pastoral Services
C. Vandercreek, L., Spiritual Needs and Pastoral Services, Journal of Pastoral Care
Publications Inc. 1995
D. Larson, Matthew, Berry, The Faith Factor; Annotated Bibliography of Systematic
Reviews and Clinical Research on Clinical Subjects, Volumes 1,2,3,4, Rockville,
Maryland; National Institute for Healthcare Research 1997

V. AUTHORED BY
Manager, Social Work and Spiritual Care Services

VI. REVIEWED BY:
A. Nursing Administrative Policy and Procedure Committee, July 2017

SIGNED BY:
Beth Houlahan, DNP, RN, CENP
Senior Vice President
Chief Nurse Executive