NURSING PATIENT CARE POLICY & PROCEDURE
November 3, 2014
Amended: June 19,
Nursing Manual (Red)
Policy #: 6.28AP
Title: Delivery of Patient Care Unit
Equipment (Adult & Pediatric)
To provide equipment delivery service to all inpatient areas for individual patient
Central Services (CS) will deliver patient care equipment to all inpatient care units.
This service will be provided 24 hours a day, seven (7) days a week.
A. All equipment orders, including STAT orders, for use during the hospitalization
are to be entered into the electronic medical record (EMR) ordering system prior
to delivery or pick-up of equipment.
B. The following are CS's service standard goals. If there are unforeseen problems,
delivery times may be lengthened. Actual delivery times are usually much shorter.
1. Items ordered on first shift, 7:00 a.m. - 3:00 p.m., will be delivered to the
unit clerk's desk within 45 minutes.
2. Items ordered on second shift, 3:00 p.m. - 11:00 p.m., will be delivered to
the unit clerk's desk within 60 minutes.
3. Items ordered on third shift, 11:00 p.m. - 7:00 a.m., will be delivered to
the unit clerk's desk within 90 minutes.
4. Customers who order items for which STAT delivery is needed should
follow their Health Link order with a call to CS (263-7071). TLC, Burn,
ED, and all ICUs should page their assigned CS clerk. Customers can
expect delivery of these STAT orders within 10 minutes after calling CS
regardless of shift. The STAT designation should be used only when
C. These delivery times can be met only if all orders are filled out completely and
D. If units do not want to wait for their items, they are welcome to come to CS
[D6/140 at the Clinical Science Center (CSC), and Room 0220 at The American
Center (TAC)] to pick them up. CS will notify unit if equipment ordered is
unavailable. CS will search the hospital in an effort to find the needed equipment
and rent the needed equipment if it is available for rental.
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E. To order equipment during an EMR downtime, the Central Services Downtime
Requisition form (found on U-Connect) will be completed with the following
information and sent via the pneumatic tube system to CS for processing:
1. Patient's name
2. Patient’s medical record number
3. Date and time of the request
4. Requesting unit and phone number
5. Name of person requesting the equipment
6. Type of equipment to be ordered
7. Patient’s height and weight if requesting a bariatric bed
8. Whether or not patient is the first case of the day (OR use only)
Central Services Downtime Requisition (found on the Central Services website on U-
V. REVIEWED BY
Director, Materials Management and Distribution
Nursing Informatics Specialist, Nursing Informatics
Director, Professional Services UW Health at The American Center
Nursing Patient Care Policy and Procedure Committee, October 2014
Beth Houlahan, DNP, RN, CENP
Senior Vice President Patient Care Services, Chief Nursing Officer