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UWHC Dietetic Internship Grievance and Complaint Process (6.09)

UWHC Dietetic Internship Grievance and Complaint Process (6.09) - Policies, Administrative, UWHC, Department Specific, Clinical Nutrition, Dietetic Internship

6.09

6.09 UW HEALTH Dietetic Internship Grievance and Complaint Process

Effective Date: 11/15 Date Revised or Reviewed: 8/2016

I. PURPOSE

To provide a process to resolve problems or concerns when interns feel they have been treated
unfairly.

To protect both the intern’s and UW Health’s interests and rights.

II. POLICY

A mechanism exists for interns, preceptors and staff to report grievances.

III. FORMS

Department Grievance and Complaint Form

ACEND Complaint Request Form

IV. PROCEDURES

A. Interns are notified of the Grievance Procedure during the internship program orientation.
B. It is the sole responsibility of the intern to pursue all steps of the grievance procedure.
C. No intern will be reprimanded, harassed or punished for initiating a grievance.
D. Before initiating the formal, written grievance, interns use an informal, verbal process which
is initiated within three business days of the occurrence of the problem.
E. The informal verbal procedure used in resolving grievances is as follows:
F. The intern speaks to the parties involved.
G. If there is no resolution, the intern speaks next to the Dietetic Internship Program Manager.
H. In the event that the grievance is in regard to the Program Manager, the intern speaks to the
Director of Clinical Nutrition Services
I. If by 10 days after initiation of the informal grievance resolution has not occurred, the formal
written grievance is initiated, following the UW HEALTH Administrative Policy 9.54 Formal
Complaint and Appeal Process: Non-Represented UW HEALTH Authority Regular Employees.
J. In the event an unresolved grievance is related to the Accreditation Council for Education in
Nutrition and Dietetics (ACEND) accreditation standards, the intern may submit a complaint
to ACEND. The intern must have first exhausted all options with the program and institution
prior to submitting the complaint to ACEND. The procedure for complaints against an
accredited program can be found
at: http://www.eatrightacend.org/ACEND/content.aspx?id=6442485390.


V. REFERENCES

Hospital Administrative Policy 9.54-Formal Appeal Process


VI. COORDINATION

WRITTEN BY:

Cassandra Vanderwall, MS, RD, CD, CDE, CPT
Program Manager, UW HEALTH Dietetic Internship Program

SIGNED BY:

Megan Waltz
Director, Culinary and Clinical Nutrition Services