/depts/,/depts/uwmf/,/depts/uwmf/patient-resources/,/depts/uwmf/patient-resources/social-guide/,/depts/uwmf/patient-resources/social-guide/manual/,/depts/uwmf/patient-resources/social-guide/manual/traveltransportation/,/depts/uwmf/patient-resources/social-guide/manual/traveltransportation/air/,/depts/uwmf/patient-resources/social-guide/manual/traveltransportation/air/waiver-code/,

/depts/uwmf/patient-resources/social-guide/manual/traveltransportation/air/waiver-code/

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Departments & Programs,UW Medical Foundation,Patient Resources,Social Work Services Quick Guide,Social Work Manual,Travel/Transportation,Air

Waiver Code

Waiver Code - Departments & Programs, UW Medical Foundation, Patient Resources, Social Work Services Quick Guide, Social Work Manual, Travel/Transportation, Air

Focus

A patient's family had intended on going to Disneyland this week but the trip was cancelled due to a new cancer diagnosis.

The family had booked their airline tickets with Travelocity and were flying with AirTran.

I called both companies separately and they both pointed the finger at the other company as being responsible for issuing a refund.

After 90 minutes on the phone, I found out that I needed a "waiver code" from the airline.

The trick for me was to get a representative of the airline on the phone, and have them call Travelocity with me as a three way call.

At this point, Travelocity could no longer transfer me onto the indefinite holding pattern or tell me that the airline was refusing to cooperate.

So the lesson I learned is: if you find yourself dealing with a travel agency and airline, remember the term "waiver code" and ask to be connected to the other company with a three way call.