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UWHC,

Patient Services,

Departments & Programs,UW Medical Foundation,Patient Resources,Social Work Services Quick Guide,Social Work Manual,Mental/Emotional Health,Suicide

Suicidal Patient Phone Calls that Come Through Patient Relations

Suicidal Patient Phone Calls that Come Through Patient Relations - Departments & Programs, UW Medical Foundation, Patient Resources, Social Work Services Quick Guide, Social Work Manual, Mental/Emotional Health, Suicide

Focus

From: Boyle Elizabeth J
Sent: Friday, October 31, 2014 2:57 PM

To: Patient Relations
Subject: Suicidal patient phone calls

We are good to go with protocol for when your reps receive calls from patients who threaten self-harm, or receive consult requests from UWHC clinic staff working with those individuals. Please contact me or someone from my staff to assist with those situations in this order:

  1. Page me at 6013;
  2. If I’m unavailable, page Thom Duncan (8868) or Karen Pluim (6581), B6/5 social workers;
  3. Page Adult Clinic Triage social worker, schedule located by month in webpaging.

Let me know if questions or concerns -

Beth Boyle, LCSW
Manager, Social Work and Spiritual Care Services
bboyle2@uwhealth.org
608-263-7534
D5/609


From: Boyle Elizabeth J
Sent: Friday, October 31, 2014 3:09 PM
To: SW Clinic Triage

Subject: FW: Suicidal patient phone calls

On occasion, Patient Relations receives calls from patients who threaten self-harm, or from staff in clinic working with such a patient or family member. Being that SWers have the better clinical skill set to deal with this type of situation, I would like to have us take these calls when they come in. The goal of this phone intervention is to determine if threat is imminent (eg if patient has plan/means), and if we should be sending law enforcement to patient’s home for safety check. I would be happy to discuss individual questions about this, or to get a group together for an in-service of sorts, to talk through some hypothetical situations.

As I know you are all very busy, I let Helena know that I should be the go-to person when I available, with Karen and Thom as back-up, and the triage pool as last resort (see below).

Thanks in advance for your help.