Patient Services,Business,

Departments & Programs,UW Medical Foundation,Patient Accounts

Service Standards

Service Standards - Departments & Programs, UW Medical Foundation, Patient Accounts


The Patient Accounts Teams established a set of service standards to demonstrate their commitment. As customer service is a top priority, the Patient Accounts service standards focus on various means of satisifying customers.

The Patient Account Teams will provide quality service to our customers. Our customers will see us as an organization that is friendly, knowledgeable, flexible, and reliable. We will listen to, anticipate, recognize, and satisfy our customer's needs. We will improve our collections while ensuring a high level of satisfaction, keeping our promises and commitments, and demonstrating our commitment through respect, knowledge, responsiveness, and courtesy. Quality customer service is our top priority.