UW Health Strategic Plan and The Role of UW Health at The American Center
Strategic Focus: Best Work and Academic Environment
UW Health is health care’s best work and academic environment. At The American Center, associates will view the organization as a great place to work exemplified by trust, pride, and camaraderie. Our culture will be exemplified by living the Good Sportsmanship Expectations and Behavioral Competencies established by our associates. Managers will function more like coaches and follow Leaders Standard Work. The organization structure will focus on the flow of patients and their care experience. No silos! Directors will be responsible for multiple areas. Senior executives, directors and formal physician leaders will be responsible for meeting the senior leader behavioral competencies. We will offer a unique learning environment within UW Health.
Strategic Focus: Integration
UW Health functions as though it is a single enterprise. We will provide seamless care to patients through outstanding teamwork, conquering inefficiencies and building bridges of improvement. Day to day operational responsibility and accountability for balanced scorecard metrics, regulatory requirements, and associate selection and performance will reside with The American Center Leadership Team. The American Center will follow established evidence based standards and best practices set within all areas of UW Health and will follow UW Health clinical and administrative policies. We will be a place to decant University Hospital to improve access for tertiary and quaternary referrals.
Strategic Focus: Patient and Family Experience
UW Health is clearly distinguished for its culture of patient- and family-centered care and ensures excellence during every patient encounter. We are on a quest to improve the patient and family experience as our #1 priority. This will be exemplified through minimal wait times for patients, services pulled to patients, excellent customer service, personal attention, and a focus on their health and well-being.
Strategic Focus: Quality Distinction
UW Health provides outstanding patient care and is clearly distinguished as a national quality and patient safety leader, performing in the top decile of health care systems on the majority of required and/or publicly reported quality and patient safety measures for both inpatient and outpatient care. We will achieve top decile performance on the two sides of the quality coin, clinical outcomes and patient satisfaction.
Strategic Focus: Clinical Model of Care
UW Health exemplifies a state-of-the-art, organization-wide model of care that is recognized for:
- Superior interdisciplinary team-based care
- Excellent clinical outcomes
- Academic excellence
- High demand and/or market strength, both locally and regionally
We will create an ideal environment for delivery system innovation. With our smaller size and philosophy of continuous improvement, we’ll serve as an incubator for innovation and refinement of new roles, processes and tools supported by the UW Health Improvement Network (UWHIN). Physical space will be considered multi-use and not under the domain of an individual department. Associates will understand the big picture as well as their individual roles. Cross Training will be a high priority for associates to increase efficiency and allow for personal growth. Daily attention to standard work, process improvement, and thoughtful communication will be a focus for all associates.
Strategic Focus: Primary Care
UW Health has an advanced primary care model that drives health status improvement in Wisconsin and assists in optimizing quality, financial performance and patient- and family-centered care. We will be a leader in care coordination assuring patients have smooth and safe transitions of care.
Strategic Focus: Population Health
UW Health is a high-value (quality and service/cost) delivery system with a multi-pronged focus on local, regional and national populations and population-based research educational missions. We will improve the health of eastern Dane County and strengthen the UW Health brand through the provision of high quality health and wellbeing and athletic training programs.
Strategic Focus: Market Focus
UW Health is an affiliate/partner of choice of health care organizations (physicians, hospitals, others) in Wisconsin and adjacent parts of surrounding states and national destination for care of selected conditions. At The American Center, we will be a high value center for specialized, elective surgeries and other procedures based on clinical outcomes, price/cost, and the care experience. We will achieve this through exceptional workflow design, orchestrated around the needs of patients and families.
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