/depts/,/depts/uwhealth/,/depts/uwhealth/telehealth/,/depts/uwhealth/telehealth/vidyo/,/depts/uwhealth/telehealth/vidyo/install-run-vidyo/,

/depts/uwhealth/telehealth/vidyo/install-run-vidyo/

201505139

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UWHC,UWMF,

Patient Care,Technology,

Departments & Programs,UW Health,Telehealth,Vidyo Video Conferencing and Telemedicine Links

Installing and Running Vidyo

Installing and Running Vidyo - Departments & Programs, UW Health, Telehealth, Vidyo Video Conferencing and Telemedicine Links

Focus

UW Health uses Vidyo desktop video software for telehealth initiatives that allow providers to communicate with patients via video conferencing. Providers can follow the steps below to determine whether the Vidyo software is downloaded to their computer systems and, if necessary, download and run the software.

Getting Help

Video Help: How Do I Install Vidyo? (No sound)

Step 1: Is Vidyo Already Installed on Your System?

StepAction
1

Desktop users: Select Start >All Programs.

Mac users: Open your Finder and select Applications.

2

Is Vidyo a selection option?

Yes, I can select Vidyo

No, I do not see Vidyo

 

Step 2: Install Vidyo on Your System

Note: You cannot install Vidyo from within the Citrix home access system. Do not log into Citrix prior to starting the procedure below.

StepAction
1 Open a new web browser. You can use Internet Explorer, Google Chrome or Firefox (Desktop users) or Safari (Mac users).
2 Enter the following URL in your browser: https://clinical.video.uwhealth.org
3

Select the download icon, shown below:

Vidyo Download

4 

Launch the Vidyo executable file to display the Vidyo setup window, shown below:

Vidyo Launch 

5 

Select Next and complete the setup progression to launch the Vidyo login window, shown below:

 Vidyo Login

6  In the VidyoPortal field, enter https://clinical.video.uwhealth.org
7  Enter your Health Link credentials in the Username and Password fields. 

 

Step 3: Run Vidyo

StepAction
1

Desktop users: Select Start>All Programs and scroll and select Vidyo Desktop.

Mac users: Open Finder>Applications>Vidyo>Vidyo Desktop.

Result: The Vidyo login window, shown below, displays:

Vidyo Login

2  In the VidyoPortal field, enter https://clinical.video.uwhealth.org
3  Enter your Health Link credentials in the Username and Password fields.