Requesting Video Interpretation Services
Patients may ask their doctors, nurses or any clinical staff member for language interpretation assistance (including sign language). If an interpreter is not available, or if Interpreter Services staff does not speak the language in need of interpretation, video interpretation services will be available.
How Video Interpretation Works
Video interpretation is accomplished via a portable iPad. Every UW Health clinic has access to the interpretation iPad, which is brought to patients upon request.
UW Health staff will set up the iPad and access the remote interpreter via the video stream. When the setup is complete, the patient can speak directly with the remote interpreter.
Patient Health Information Security
The video interpretation feed is transmitted via a secure, encrypted network connection, and the conversation between patient and interpreter is not saved after conclusion. All patient health information is secure.