Departments & Programs,UW Health,Quality, Safety and Innovation (QSI)

Quality and Safety Week 2017

Quality and Safety Week 2017 - Departments & Programs, UW Health, Quality, Safety and Innovation (QSI)


Join us for a wide variety of engaging talks and activities during the week of October 23-26, 2017.

All talks - except for the Take Five Improvement Stories - were live-streamed and are eligible for Risk Management Credits.

Monday through Thursday

Environment of Care Safety Fair

  • Monday, Tuesday, Wednesday - 11am to 1pm - University Hospital 1st Floor Atrium
  • Thursday - 11am to 1pm - The American Center Conference Room 1660

Poster Fair - Peruse a showcase of improvement work.

All day

HSLC Atrium

Monday, October 23, 2017


Kickoff Celebration - Pick up treats, giveaways and schedule info.


University Hospital  near cafeteria

Why Do Mistakes Happen?

Understanding why people make mistakes is the first step in preventing them from happening again.  Simply blaming individuals for errors reflects a limited understanding of human performance and rarely leads to effective interventions. A broader human factors and system engineering approach is needed. Learn how systems and organizational factors can impact performance by taking the emphasis off individual competency. 

Featuring Doug Wiegmann, PhD, Associate Professor, Department of Industrial Systems and Engineering, University of Wisconsin-Madison.


HSLC 1306

Tuesday, October 24, 2017


Take Five - Improvement Stories - Hear highlights of five improvement projects in just a half hour.


HSLC 1220

Keynote Talk: Healthcare Quality, Safety and Efficiency: How We Can Improve

Dr. Gary Kaplan will share the journey he has led to implement the Virginia Mason Production System, which has transformed how Virginia Mason Health System delivers care by always putting the patient first.  He will describe how Virginia Mason has become a national quality leader, transforming healthcare and improving the health and well-being of its patients. Virginia Mason is recognized as an industry pioneer for applying the principles of the Toyota Production System to healthcare. 

Featuring Gary Kaplan, MD, Chairman and CEO, Virginia Mason Health Systems, who was named one of the 50 Most Influential Physician Executives (2016) and is an elected member of the Institute of Medicine, one of the highest honors in the field.


HSLC 1306

Take Five - Improvement Stories - Hear highlights of five improvement projects in just a half hour.


HSLC 1220

Wednesday, October 25, 2017

Take Five - Improvement Stories - Hear highlights of five improvement projects in just a half hour.


HSLC 1220

Panel: Working Together to Provide an Exceptional Patient and Family Experience

What does teamwork and care coordination look and feel like to our patients? What does it look and feel like among our staff? We will explore these questions from various perspectives and discuss why improving our coordinated teamwork is vital to the patient and family experience and to the future of UW Health.

Featuring a panel of UW Health staff members.


HSLC 1345

Patient and Family Perspectives - Coordination is Key: A Tale of Two Patients

Featuring Kristina Grebener, a mother of a patient who had mastered navigating the healthcare system for her daughter and understood what compassionate, coordinated care should feel like at UW Health. However, when Kristina’s husband was diagnosed with Stage 4 cancer at age 42 and passed away four months later, she found that in the whirlwind of that journey, there were communication lapses among care teams that led to unanticipated results. She shares her story to underscore the intensified need for patients and families to receive compassionate and coordinated care at the end of life.

Featuring Linda Carr, a UW Heath nurse for more than 30 years, who suddenly found herself in the role of patient after a traumatic accident in 2014.  She shares her life-changing experience as a patient and how she relied on her circle of support and a compassionate UW Health care team to get through the initial trauma, multiple surgeries, rehabilitation, and back to enjoying life again.  Her story demonstrates how it takes a diverse team working together to care for the whole person.


HSLC 1345

Thursday, October 26, 2017

Patient and Family Perspectives - Think Katie First; Think Sepsis

Featuring Ann Ceshin, who lost her daughter, Katie, to undiagnosed Sepsis in 2015. Since then, Ann has been working tirelessly to raise awareness of Sepsis and its symptoms, and drive the use of Sepsis protocols to prevent other deaths.

Ann is a member of the Wisconsin Hospital Association Patient Family Advisory Committee and National Family Council on Sepsis.


HSLC 1306