Human Resources (Employee Relations)
- Please contact HR and make sure employee can work from home
Home Environment and Patient Confidentiality
- Employees home work environment must have an area to install the UW Health provided equipment that can be designated as “the office” and separated from personal household activities. This equipment must be in an area/space that ensures patient confidentiality.
- The employee must maintain a wired (e.g. DSL, Cable, Fiber where available) home internet connection with a recommended minimum speed of 50Mbps. Connections of at least 100 Mbps are preferred for users who read images that use more bandwidth for data transfer (e.g. reading MRIs). Connections under 50Mbps may be unacceptable slow for loading images and other high bandwidth tasks from home. Satellite internet services providers are not acceptable because they are unable to maintain adequate service quality for continuous connectivity. Similarly, an Ethernet connection is required for workstations. Home wifi networks are not adequate.
- Employees will travel to 301 S. Westfield, Suite 195 to pick up the encrypted computer and monitors or to their department location. UW Health IS staff or a department super user should be available to help test out the system before it goes home with the employee.
- UW Health will provide the following equipment as needed/required: the computer and software, including keyboard, mouse and monitors (1,2 or 3 monitors, pending department needs). Any other specialized equipment will be provided by the employee’s department (i.e. surge protector, printer, longer cables etc).
- Access to UW Health equipment is by authorized personnel only as designated by UW Health. No other person may use the equipment under any circumstances.
- UW Health issued devices use secured configurations for application delivery and technical security. All applications are pre-installed using configurations tested to work for a clinical reading environment. If additional applications are required in the future, department will coordinate installation with UW Health Information Services.
- Application, malware protection, and operating system updates are acquired from the UW Health computer network. These updates occur automatically, but only while the VPN connection is enabled, and a user is logged in to the network. Employees working from home must log in periodically to assure these updates run. A workstation that becomes out of compliance with security updates will not be able to connect to the network.
IMPORTANT: Logging in every week is advised. A workstation that has not connected for more than 30 days will be out of compliance and will not connect.
- The UW Health Information Services Help Desk is available 24 hours per day, 365 days per year at 265-7777. The Help Desk can assist with many issues unrelated to hardware, such as password resets, confirmation that a computer system is available, and other minor issues.
- If the UW Health Information Services Help Desk is unable to resolve a problem within five to ten minutes the call will be transferred to the next level of support. While every effort will be made to support remote access needs, it is not possible for technical staff to visit employees at home given current staffing and funding.
- If equipment repairs or updates are required, employees must bring the equipment on site for support and service, or to swap out the problematic hardware for a spare.
- Employees must be available to coordinate repairs with UW Health Information Services during normal business hours.
Other sources of support are:
- Advanced home networking issues will need to be reported to the employees Internet Service Provider.
Performance, Productivity, and Quality
- Performance, productivity and quality of the work from home, and employee communication with their department, should follow their current UW Health Department guidelines, which might be different for each department
- UW Hospital Administrative Policy 1.01, Remote Access to Electronic Information Systems
- UW Hospital Administrative Policy 1.46, Mobile Device Access to Corporate Data Systems
- UW SMPH HIPAA Security Policy 7.3, Remote Access
- UW Madison Telecommuting Policy