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UWHC,UWMF,

Organizational Services,Technology,

Departments & Programs,UW Health

Information Services

Information Services - Departments & Programs, UW Health

The UW Health Information Services department (UWH – IS) works collaboratively with departments across the organization to provide information management and technology solutions to support the mission, vision and strategic goals of UW Health.

UWH – IS is a talented group of experienced professionals who provide information technology design, development and support for the software applications and the hardware infrastructure used throughout UW Health. We support over 900 total applications across the enterprise while striving to meet 100% satisfaction.

We also support all of the hardware required to run those applications (servers, PCs, mobile devices, telephones and network switches). IS continually explores new programs, tools and technologies to provide cutting edge technology that supports and enhances the mission of UW Health.

Jocelyn DeWitt, Senior Vice President and Chief Information Officer of UW Health, oversees the groups along with Sandy Clark, Chief Application Officer and Matt Heign, Chief Technology Officer.

Sandy Clark is responsible for the myriad of clinical and business applications. Her team supports Health Link (Epic), Revenue Cycles and Administrative Systems, and Health Information Management. Matt Heign oversees technology infrastructure, security analysis and provisioning, the Help Desk, end user technical support (EUTS) and the project management office (PMO).


Focus

IS Governance and Client Areas

IS Governance is managed within nine Client Areas and their supporting Client Teams. Client Areas are aligned by Senior VP and were created to improve transparency, accountability, resource allocation and ensure strategic alignment for the current and future Information Services projects and work requests.

Client Areas are divided into Client Teams to break the work out into more manageable sections. Each Client Team includes an application team lead, an enterprise analytics team lead, operational owners of the various clinical/business areas and IS analysts.

How Will Projects be Approved in this New Structure?

The Client Team Stakeholders are responsible for prioritizing the IS work for their team. They will work with the assigned Team Leads from IS and EA on a quarterly basis to review, prioritize and approve/deny or pause work based on the needs of the organization at that time. All of the Client Teams’ work will be represented on a UW Health, SMPH, Quartz Roadmap.

Where Can I Find the Roadmap?

On a quarterly basis, IS will publish the approved Roadmap.

Resources

Secure Bits Newsletter

Tools

ServiceNow

UW Health IS Governance Workflow 2015

Related

Unified Communications

Health Information Management

Health Link Info, Tips and Training

Help Desk (Access and hardware requests)

Patient Business Services (UWHC)

Patient Business Services (UWMF)