Let's set the tone for a healing experience for our patients and visitors. Regularly tour the public spaces in your area, and look, listen and read from the viewpoint of our patients and families. Better yet, invite a colleague from another area to tour with you! Schedule a recurring appointment with yourself, if necessary. Encourage your staff members to find an item on the checklist that they can implement.
Use this checklist as a guide as you tour the areas of your department that are visible to our guests: