If you are sending a page:
- Send a text page whenever possible via Web Paging.
- Remember, a text messages must be professional. Messages are stored in the Paging and Message database and can be viewed by staff.
- Refrain from sending Protected Health Information (PHI) at all times.
- If appropriate, location identification in the page is helpful. Example: TLC, D6/4, etc.
- To avoid confusion, use the full seven digits of your callback number unless you are certain a five-digit number is understood.
- If the callback number is long distance, include the area code.
- If possible, keep the phone line open or alert other staff you are expecting a call from a page.
- It’s always a good idea to include your name and callback number with a brief message:
- Information such as "consult" or "urgent" helps the recipient prioritize pages.
- Once the page has been sent, allow the caller 10 minutes to return the page before completing a second page. Try to remain at your callback number for 10 minutes. If this is not possible, your name in the text page will be useful to the person receiving the page.
If you carry a pager:
- And you are on call, you should always keep your pager status “Available”
- Know your pager number! When calling to retrieve a message you will always be asked for this number.
- Be considerate and keep your pager or cell phone on vibrate during patient encounters and meetings
- Remember to check your battery