Departments & Programs,UW Hospital and Clinics,Laboratory Services

Client Services

Client Services - Departments & Programs, UW Hospital and Clinics, Laboratory Services


The Client Services Department provides support for the users of UW Health Clinical Laboratories. These services include:

Billing Inquiries

For general pricing information call the UW Health Priceline at (608) 263-1507. If it is an emergency and there is no response at the Priceline, please call Customer Service at (866) 841-8535.

Specific questions regarding Clinical Laboratories testing prices may be directed to the Clinical Laboratories Billing Specialist at (608) 265-0175.

Mailing and Transport Regulations

When shipping specimens, it is essential that each specimen be packaged and shipped in compliance with the regulations set forth by the United States Postal Service, the Department of Transportation (DOT) and the International Air Transport Association (IATA).

DOT and IATA require certified training for all personnel involved in the packaging and shipping of samples for infectious disease. UWHC Client Services staff members responsible for packaging and shipping maintain a current certification.

All specimen requirements must be met prior to shipping. Refer to the individual test entry in the Lab Test Directory for specific requirements.

For further information or inquiries, please contact the Clinical Laboratories Manager for Support Services at (608) 263-8046.

Release of Test Specification Information

The UW Health Clinical Laboratories has information available upon request for test methods, reference intervals and performance specifications such as analytical precision, accuracy, specificity and sensitivity. To request information, please call the Phone Center at (608) 263-7060.

Research/Study Protocols

As an academic medical center, the UW Health is committed to advancing medical knowledge through research. Investigators at UW are involved in many projects including clinical studies to test the effectiveness and safety of new therapies and medical devices, as well as to expand scientific and medical knowledge.

The Clinical Laboratories provides laboratory testing for approved research and investigational purposes. Questions may be referred to the Office of Clinical Trials at (608) 265-6505 or to the Laboratory Research Specialist at (608) 262-5803.

Result Reporting/Inquiries

Laboratory results are reported in the UW Health electronic patient record in Health Link. Results are available through web interfaces to Health Link. The Laboratory encourages the inpatient unit, outpatient clinic, or physician to check the electronic record before calling the laboratory for results.

Laboratory testing results for referring clinics, physicians, and other health care providers that do not have access to the UWHC computer systems or cannot receive results via a networked printer, will receive reports via US Mail (or FAX upon request).

The UW Health Clinical Laboratories Phone Center, (608) 263-7060, provides telephone response to questions from health care providers regarding laboratory testing availability, specimen requirements, test results, and patient report FAX requests. Phone Center staff will assist clients with problem resolution regarding these issues. When calling with technical questions regarding test result interpretation or status, phone center staff will transfer caller to the appropriate laboratory section.