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UWHC,UWMF,

Quality,Mission Watch,

Departments & Programs,Programs and Initiatives

HCAHPS

HCAHPS - Departments & Programs, Programs and Initiatives

Focus

Contact information

Quality Improvement Resources
Linda Sauer, Director of Quality, Safety, and Innovation
(608) 821-4927
lsauer@uwhealth.org

Trauma, Gynecology/Urology
Rianna Murray, Quality Improvement Analyst
(608) 821-4942
rmurray@uwhealth.org 

Orthopedics/Cardiology
Jennifer Hendricks, Quality Improvement Analyst
(608) 821-4940
jhendricks@uwhealth.org 

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is the first national, standardized, publicly reported survey of patients' perceptions of hospital care. The Centers for Medicare and Medicaid Services (CMS) partnered with the Agency for Healthcare Research and Quality (AHRQ), another agency in the Department of Health and Human Services, to develop HCAHPS.

What Does HCAHPS Measure?

HCAHPS measures patient experience across nine domains, or groups of questions:

Why Is HCAHPS Important?

HCAHPS provides valuable benchmarking data and an opportunity to hear what our patients have to say about their care and experience at UW Health. Additionally, initiatives designed to drive improvement and accountability at the national level—such as Value-Based Purchasing—underscore the importance of focusing on continuous improvement.

Who’s Accountable?

All UW Health employees share the responsibility of delivering an excellent patient experience. In the coming months, nurse managers and physician leaders will work together as a leadership dyad to develop HCAHPS improvement plans to share with their teams. Read more about the dyad model for improvement.

FAQ

What is HCAHPS?

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is the first national, standardized, publicly reported survey of patients' perceptions of hospital care. The Centers for Medicare and Medicaid Services (CMS) partnered with the Agency for Healthcare Research and Quality (AHRQ), another agency in the Department of Health and Human Services, to develop HCAHPS.

What Does HCAHPS Measure?

HCAHPS measures patient experience across nine domains, or groups of questions:

Why Is HCAHPS Important?

HCAHPS provides valuable benchmarking data and an opportunity to hear what our patients have to say about their care and experience at UW Health. Additionally, initiatives designed to drive improvement and accountability at the national level—such as Value-Based Purchasing—underscore the importance of focusing on continuous improvement.

Who’s Accountable?

All UW Health employees share the responsibility of delivering an excellent patient experience. In the coming months, nurse managers and physician leaders will work together as a leadership dyad to develop HCAHPS improvement plans to share with their teams. Read more about the dyad model for improvement (pdf).

Resources

ASE Scorecards

Related

Quality, Safety, and Innovation Department (QSI)

UW Health Improvement Network (UWHIN)