Launch of eConsults
- 1,521 eConsults
- Involving 229 providers
- Spanning 55 clinic sites
- Average response time: 33 hours (goal: 72 hours)
(12/08/14 through 10/02/15)
UW Health is one of only five academic medical centers nationwide to implement the pilot project “eConsults,” an electronic consultation and referral platform designed to improve care coordination between primary care and specialty care physicians.
The eConsults program, launched at UW Health on December 8, 2014, allows a primary care physician or provider to communicate electronically with a specialist for advice regarding a patient’s care.
This new model of care has been shown to significantly improve quality while reducing the costs and fragmentation of medical care.
Rollout began with four specialties (Endocrinology, Gastroenterology, Hematology and Neurology) and expanded to include Urology, Cardiology, Pulmonary and Allergy on April 15, 2015. Nephrology, Sleep, Psychiatry and Geriatrics went live on October 15, 2015. Additional specialties will be added in phases. At full implementation, impacted areas will include all primary care clinics, all medical specialties, Neurology and three surgical specialties (Orthopedics, Dermatology and Urology) and potentially others.
Learn more about the eConsult initiative in the following issues of NewsBytes for Providers:
- October 2014
- January 2015
- July 2015
Who is the target population for eConsults?
eConsults are intended for adult patients that are medically homed at UW Health clinics. Pediatric and ACHC clinics are excluded at this time, due to the requirements of the grant.
Can I send an eConsult to any specialty?
At this time, eConsults are available for adult Gastroenterology, Neurology, Hematology and Endocrinology. Additional specialties will be added every few months.
Who should submit eConsults?
Any provider in an adult primary care clinic at UW Health (physician, APP, fellow, resident) can submit an eConsult. These orders should not be delegated to support staff.
Who will respond to my eConsult?
Senior physicians in each of the currently live specialties will respond to these eConsults within 72 hours.
What are the benefits of this model for patients?
eConsults enable timely access and input from specialist physicians, and can lead to decreases in tests and unnecessary visits for care that can be managed in the primary care setting. For patients, this translates to less waiting for input from the specialist, lower out-of-pocket costs, less travel to appointments and time away from work, more care guided by a trusted provider in the comprehensive context of the medical home and better care coordination between their providers
What are the benefits of this model for providers?
This platform enables improved information exchange between providers by utilizing structured referral templates that incorporate key clinical questions and data from Health Link. Timeliness of specialist input is improved, and the model improves access for higher acuity patients by addressing lower-complexity questions more efficiently without unnecessary visits.
Who do I contact for additional information?
Please address technical questions through the Health Link support phone system, Super Users or onsite HealthLink support staff (red shirts) if they are in your clinic.
Any other questions can be sent to Molly Williams at email@example.com.
eConsults Go Live at UW Health - News Bytes for Providers January 2015
Coming Soon: e-consults - News Bytes for Providers October 2014