What to Expect During Your Stay
During your stay, your health care team will create a plan of care for you, which will be updated
and changed as needed. Input from you and your family is considered when making your care
plan. We know that your stay, even one that has been planned, is stressful. Please feel
comfortable in raising any questions or concerns to any member of your health care team.
Pain Management: You should not expect to be completely pain free. You can expect to
decrease your pain to a level that allows you to rest when you want to rest and move about when
you need to. Your nurse can help you set goals for pain management. You will need to work
with your nursing staff to find the pain management plan that works for you. Please understand
that it may take some time to find what works best for you.
Listed below are some of the team members you may meet.
ξ Attending Orthopedic Surgeon: The attending surgeon is the doctor in charge of your care.
ξ Resident/Intern: The residents and interns are doctors who work very closely with your
attending surgeon. You can expect visits from your doctors each day to assess your progress.
They will order treatments, therapies, and medicines.
ξ Registered Nurse (RN): The RN is the nurse you will see each shift to assess your body
systems, provide medicines, and follow your plan of care. They will also provide you with
education and updates about your care plan.
ξ Nursing Assistant (NA): A Nursing Assistant may be working with your RN to assist with
your physical care.
ξ Pharmacist: The pharmacist will review the medicines that you take at home, during your
stay, and when you are discharged.
ξ Case Management staff: The Case Management staff is a team which consists of an RN
Case Manager and a Social Worker. One of them will meet with you during your stay to help
arrange the safest discharge plan for you. This plan may include getting special equipment,
home health care, or placement at a skilled nursing facility.
ξ Physical & Occupational Therapists: The therapy team will see you when prescribed by
your doctors. They will assist you to increase your mobility and help you to progress to safe
ξ Nurse Manager: The nurse manager is the person in charge of the entire nursing unit. She
may make rounds during your stay to check in with you.
Below are answers to some of the most common questions from patients and family members.
ξ Telephone calls
o To make a local call or toll free call such as on a calling card, dial “9” to get an
outside line and then dial your local number, or the toll free number.
o To make a collect call, or to charge a long distance call to your home line, dial “9,
0” to get an outside operator to assist you.
o Cell phone use is okay.
o Your room has a direct phone number. It, along with your room number, is
printed on the white board on the wall.
ξ Temperature Control: Each room has its own thermostat. Your nursing staff can help
you to adjust your room temperature for comfort.
ξ Meals and snacks are provided using our “room service” system. Your nursing staff can
help you order when you are ready.
ξ TV Channel list is posted in your room. There is also a DVD player in your room
attached to the TV. If you would like to use this, please ask your nursing staff.
ξ Wireless internet service is available in each room.
ξ Disabled parking permits can be obtained from the clinic staff at your follow up
appointment, if your doctor feels this is needed.
ξ The visitor policy is posted on the bulletin board in your room. One visitor parking
permit will be validated at the information desk near the hospital’s main entrance. Your
nursing staff can direct your visitors to the cafeteria or nearby snack machines and
ξ Beginning April 1, 2008 UW Hospitals and Clinics will be smoke free. There will be no
smoking allowed in or on any indoor or outdoor hospital property.
We hope you will assist us to provide the best care for you by sharing your concerns or ideas at
Your health care team may have given you this information as part of your care. If so, please use it and call if you
have any questions. If this information was not given to you as part of your care, please check with your doctor.
This is not medical advice. This is not to be used for diagnosis or treatment of any medical condition. Because
each person’s health needs are different, you should talk with your doctor or others on your health care team
when using this information. If you have an emergency, please call 911. Copyright © 1/2015 University of
Wisconsin Hospitals and Clinics Authority. All rights reserved. Produced by the Department of Nursing. HF#6710