What to expect with your Telemedicine Consult-FAQ’s
What is telemedicine?
Telemedicine is a way for doctors, nurses and other health care experts to provide real-time face-
to-face care when they are located at a site far from you, the patient.
Can telemedicine replace an “in-person” consult?
Yes, for many types of patient care consults, it can. While there are some differences between
video and face-to-face visits, when the health care provider cannot be in same location as you,
telemedicine allows you to still receive safe and timely care. There are some limitations with the
use of telemedicine and, if the provider decides they cannot safely care for you using video,
another way will be found to insure you get the best possible care.
What equipment is used?
ξ A special hand held camera to aid providers in an exam and diagnosis (rash, wound)
ξ Computer screen
How does telemedicine work?
Your telemedicine visit will be scheduled by your care team. The bedside team will assure your
comfort and dignity before starting.
The telemedicine equipment will be brought to your room and set up by a trained care team
member who will make sure you can see and hear the provider on the screen. Once the
equipment is set up and working, the care team member will stay with you as long as needed to
help provide the best care. In order to maintain your privacy, we will lower the blinds and close
Am I being recorded?
No, this is a real-time, secure, live video feed that is not saved and can never be replayed.
Is my privacy safe?
Yes! A telemedicine consult is treated with the same attention to privacy and confidentiality as
face-to-face care. It follows the Health Insurance Portability and Accountability Act (HIPAA)
rules. Anything you say to your provider is secure.
Can my family be present during the telemedicine visit?
This is your choice. If you feel your loved one(s) presence would be helpful, we encourage them
to be in the room. However, if you do not want them present due to privacy reasons that is also
What if I need help during the consult?
Please ask the care team member in your room for help or use your call light to call your nurse.
Your health care team may have given you this information as part of your care. If so, please use it and call if you
have any questions. If this information was not given to you as part of your care, please check with your doctor. This
is not medical advice. This is not to be used for diagnosis or treatment of any medical condition. Because each
person’s health needs are different, you should talk with your doctor or others on your health care team when using
this information. If you have an emergency, please call 911. Copyright © 7/2015 University of Wisconsin Hospitals
and Clinics Authority. All rights reserved. Produced by the Telehealth Program and the Department of Nursing.